Once you have placed your order online you will receive a confirmation of your order + receipt of your purchase shortly after.
- We will then endeavour to have your purchase arrive to you in a timely manner.
- All online purchases will be posted promptly in the morning on the next business day after payment clears.
- If an unforeseen delay arises we will notify you as soon as we are aware of the delay.
- Please be mindful we are shipping from rural Victoria, Australia which can add an extra day onto shipping times.
- All parcels will be posted with tracking numbers.
- Estimated shipping times from Warrnambool and within Australia vary from 2 to 6 days depending on their destination.
- If you are ordering from outside of Australia please contact us with your order details and we will be happy to prepare a custom shipping quote.
- If you are placing an international order please be aware of your own country's custom regulations, as we cannot + will not be held responsible for any taxes, fees, duties, loss or damage resulting from your parcels processing through that system. Please do not ask us to mark international parcels as "gifts" or place a lower value on your parcel to avoid custom taxes + duties as this is illegal + we can not comply with your requests. Thank you for your understanding.
- If you have any queries regarding a delivery please contact us at firstname.lastname@example.org and we will be happy to assist.