Returns Policy

 

We are aware how difficult it can be to not only find a skincare product that you and your skin love but finding and purchasing that product from an online shop before trying it and can feel like quite a risk.

So if for any reason you are not 100% satisfied with any of our products and have used a quarter or less of the product we will gladly accept your returned product within 14 days of the original purchase date. Simply email us at info@ladybaybotanicals.com.au and we will arrange a refund of the product(s) you are returning. All return postage costs are the responsibility of the customer returning the product(s). We suggest using a pre-paid and registered postal service when returning a product. Lady Bay Botanicals Organic Skincare will not be held responsible for lost or damaged products if you choose not register or insure your parcel.

If the product(s) you receive are not what you ordered please notify us at info@ladybaybotanicals.com.au and we will send you the correct replacement product accompanied by a pre-paid postal satchel addressed to Lady Bay Botanicals Organic Skincare so you can return the incorrect product(s). You will not be charged for the delivery of incorrect product(s).

If your product(s) arrive damaged please notify us at info@ladybaybotanicals.com.au and we will send you a replacement of the original product you purchased accompanied by a pre-paid postal satchel addressed to Lady Bay Botanicals so you can kindly post the damaged product(s) back to us. 

If your products(s) arrive damaged and you decide you would prefer to return your product(s) and receive a refund please contact us at info@ladybaybotanicals.com.au and we will send you a pre-paid postal satchel for the return of the product(s) to us. Once the product(s) are returned we will issue you with a full refund.